Page 44 - Summer 2025

Secure Communications During Transit
Maintaining secure communication is another key aspect of fraud prevention. Dispatching and
communicating through private phone calls, emails, and texts exposes you to fraud.

So, be sure to always dispatch vehicles using fully electronic dispatch system. Assigning vehi-
cles to carriers greatly reduces the risk of falling victim to fake texts and phone calls. Addition-
ally, you may encourage your carrier partner to assign each load to a specific driver. This lets
you verify the driver’s identity at pickup and gives you better visibility into your shipments.

Get Documentation at Pickup
44 Before a carrier releases a vehicle to you, it’s important to confirm the delivery truck has an MC
number that matches the dispatch sheet, and check their driver’s license against the assigned
driver on the dispatch sheet (if assigned).

After the delivery is complete, always rate and review your carrier partner honestly. It’s a great
way for the community to help each other avoid bad actors, reward honest carriers who do
good work, and create a more transparent marketplace for everyone.

In the Event of Fraud
If you do fall victim to fraud, it’s critical to immediately contact the authorities and file a police
report in the jurisdiction of the incident. Provide any information you can to local law enforce-
ment, and also report the incident to the USDOT’s Inspector General, file a complaint with the
FMCSA National Consumer Complaint Database, or contact the Federal Trade Commission.

• Contact the Federal Trade Commission: https://reportfraud.ftc.gov

Help You Ship Safely
Central Dispatch is making significant strides in addressing this challenge in our industry, and
meaningfully reducing the level of fraud on our platform.

We are constantly evolving our vetting process alongside the changing market landscape to
ensure only legitimate companies gain access to our marketplace, and shippers can more con-
fidently find partners.

We’ve also formed the Marketplace Integrity Team that is dedicated to combating fraud and
helping you stay secure. This team collaborates directly with Cox Security and other enterprise
teams to investigate issues, deactivate fraudulent accounts, and proactively protect our cus-
tomers.

We’re partnering with other industry leaders to lobby Congress, advocating for stronger protec-
tions against automotive fraud and encouraging action and accountability from the FMCSA.

We all play a part in building a safer,
more secure marketplace for shipping
vehicles. Let’s keep working together to
protect our industry from fraud and en-
sure Central Dispatch remains a trusted
platform for everyone.

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