Page 41 - Summer 2025

Stamping & Tracking Details
Look for parts call-back stamps, core returns, and key timestamps.

Take Immediate Action
As you perform the repair order review, correct issues on the spot. Advisors need to know that
someone is consistently monitoring expectations.

Consider a Repair Order Analysis Software Like ROSE+
For dealerships looking to bring structure, speed, and consistency to the review process, ROSE+
can be a valuable addition. It reviews repair orders daily, without manual input, and highlights spe-
cific areas where procedures or pricing may have been missed. This includes things like jobs that 41
were undercharged, missing line items, warranty oversights, or unusually low-dollar tickets. The
data is easy to read and organized in a way that helps managers take action right away.

ROSE+ doesn’t replace the human element—it supports it. It helps managers focus their time
where it matters most, reinforces accountability with facts, and adds a layer of visibility that’s hard
to get from reports alone. It’s not just about identifying problems. It’s about helping the team build
stronger habits every day.

More information on ROSE+ can be found here: https://m5ms.com/rose/

Final Thoughts
In essence, a daily repair order survey is not just about paperwork—it’s about
managing by facts, ensuring compliance, and creating consistent, excellent
customer experiences. This small, consistent action drives major gains in prof-
itability, satisfaction, and most importantly, accountability.

If you’re not already doing daily RO reviews, there’s no better time to start. Because in the world of
fixed ops, the truth is almost always found in the paperwork.

On The Move 2025