Page 15 - On The Move - Volume 16, Issue 4

Management Training

SALES MANAGEMENT DEVELOPMENT PROGRAMS
(Half-Day Workshops)
This series of Sales Management programs is designed to support sales managers in one of their most important
roles today: building a winning team while helping each member reach their full potential. There is no better
example of management’s worth to the company than the success of their team.

FUNDAMENTALS OF HEATING, This 13-part series will cover every aspect of management’s job including: Management 101; Practical Sale Management;
A/C & VENTILATION SYSTEMS Coach for Peak Performance; Managing the Sales Team; Managing the Sales Process; Common Management Mis-
(One-Day Workshop) takes; Hiring Top Performers; Training for Results; Making Sales Meetings Work; Why Salespeople Fail; Managing
This HVAC program covers the principles of heating, the Deal; Time Management; and Characteristics of Successful Managers.
air conditioning, and ventilation systems of today’s
vehicles. Air conditioning theory, as well as component USED VEHICLE MANAGEMENT
identification, will be covered. Basic testing, recovery, (One-Day Workshop)
recharging, and replacement requirements will also be In today’s volatile, highly competitive used vehicle market, the hit-or-miss inventory management practices of
explored. All required areas will be covered during this the past aren’t good enough. More and more used car buyers turn to the internet to find their vehicle of choice.
workshop, as well as hands-on training. This fast-paced, one day program focuses on speeding up used vehicle inventory turn, maximizing return on
investment and increasing profitability. Managers must be experts at stocking the right inventory, in the right
STEERING, SUSPENSION & amount, at the right price, as well as being able to maximize inventory turn. If you’d like to learn how the best
ALIGNMENT TECHNICIAN used car managers accomplish this, then you should attend this program. Participants learn how to determine
(One-Day Workshop) the right mix to increase profitability through proper reconditioning, effective merchandising (both on-line and
This is a program teaching suspension alignment, on-the-lot). They also learn how inventory turn effects net profit, how to calculate holding cost, break even age
component identification, inspection, and alignment and ROI, as well as how to implement and manage an inventory turn strategy.
geometry. Utilizing classroom exercises and lab
projects, students will train on the latest wheel
alignment machines, and learn how to interpret
alignment figures and diagnose alignment problems
affecting vehicle control and tire wear.

SKILLS ASSESSMENT
CERTIFICATION PROGRAM
(One-Day Workshop)
This is the last day of the six-month Tech Development
Program and focuses on reviewing, analyzing, problem
solving, and improving individual skills on each of the
five programs taught to date. We will review each
of the five programs to make sure every tech is
completely confident with each skill before graduating
the program.

Service Advisor Training

SERVICE ADVISOR
This comprehensive one-day program covers all aspects of the advisor’s job, including the benefits of selling
service to customers, proper walk-around techniques, effective appointment scheduling, maximizing customer
satisfaction ratings and handling phone inquiries successfully. This proven service selling system is reinforced by
repeated role-play to ensure understanding, long-term retention, resulting in higher hours per RO.

ADVANCED SERVICE ADVISOR
This intensive one-day program is an accelerated program designed for experienced advisors to reach the next level.
This program includes the benefits of selling service to customers, advanced walk-around techniques, benefits of
effective appointment scheduling, turning phone inquiries into appointments, and maximizing customer satisfaction
ratings. This proven service selling system is reinforced by repeated role-play to ensure understanding, long-term
retention, resulting in higher hours per RO.

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