Page 31 - Summer 2025

The term “interesting” is an understatement.

What do you think is the number one complaint that college basketball
coaches have about college basketball officials? I’m thinking you
probably got it right. It’s the lack of “consistency.”

What do you think the number one complaint is from most people
about their supervisors? Got that one right too.

“Consistency.” As a matter of fact, it would not matter what department or business you might 31
be in. The number one complaint from all subordinates about management is the lack of
consistency. Being consistent is about having processes and procedures that you believe in.

The trick in management is to be consistent in demanding high standards, consistent
in achieving high quality, and to reach such ends using methods that oftentimes requires
flexibility, reassessment, change, etc. which can cloud the issue of being consistent.

Even with some flexibility in the equation, a leader has to be able to display consistency.
When a Leader is consistent people can depend on them. That leads to trust, which leads to
amazing results.

However let me caution you. There is good consistency and bad consistency. If you have really
bad management techniques or bad processes you may be consistently getting it wrong.

Good consistency doesn’t require a major overhaul, but must be tweaked daily.

Bad consistency not only requires a major overhaul but it may require a total change in habits
and if change doesn’t take place then the next step may require changing people.

If you think of companies you enjoy doing business with you will find a common thread of
consistency. Amazon, Chick-fil-a, Southwest Airlines, Starbucks, FedEx to name a few.

You may not like everything about them, but when you compare them to their competitors
they win hands down when it comes to consistency.

So, to its core, consistency is really important. It’s important for you and it’s important for
those around you. I try to be consistent by sharing simple, but effective ideas with you each
week.

That’s all I’m gonna say, Tommy Gibbs On The Move 2023