Page 12 - On The Move - Volume 18, Issue 1

Reprinted with permission from NADA

"It is my hope that the rest of the industry, including automakers, heed the lessons already

learned, and truly listen to what their own customers are telling them about the importance

of convenience, flexibility, transparency, and fairness in the vehicle sales process."

By Peter Welch
Former NADA
President and CEO

The coronavirus pandemic has taught
everyone in and around the auto industry
a number of important lessons.

One of the biggest lessons is that the
business of selling and servicing cars
and trucks is absolutely essential to the
safety and well-being of Americans.

Our personal vehicles have proven
instrumental in getting us through this
pandemic. They’ve gotten doctors,
nurses, and patients to hospitals. They’ve
gotten researchers to the lab. They’ve
gotten our kids to schools when schools
are open. And they’ve gotten just about
all of us to the grocery store more times
than any of us would care to count (or
personally owned vehicles have brought
the groceries to us).

As we wade through another spike
in COVID cases, it is critical that
policymakers everywhere remember that
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