Page 17 - On The Move - Volume 17, Issue 4

SERVICE ADVISOR COLLISION TRAINING

TRAINING DAMAGE ANALYSIS AND ESTIMATING

This three-day workshop teaches proper damage identification and how to
SERVICE ADVISOR efficiently and effectively write estimates. Attendees will learn body panel
This comprehensive one-day program covers all aspects of the advisor’s job, and component ID for both interior and exterior panels, as well as steering and
including the benefits of selling service to customers, proper walk-around suspension components. Students will be challenged to not only find obvious
techniques, effective appointment scheduling, maximizing customer satisfaction but hidden damages, related and unrelated damages, and included vs. not
ratings and handling phone inquiries successfully. This proven service selling included operations.
system is reinforced by repeated role-play to ensure understanding, long-term
retention, resulting in higher hours per RO. Attendees will learn from an experienced estimator what insurance companies
expect, what they will pay for (if you know to ask), and how and what to
ADVANCED SERVICE ADVISOR include on supplemental requests to get authorization for items that cannot be
This intensive one-day program is an accelerated program designed for experienced anticipated. Utilizing both classroom and hands-on lab exercises, students will
advisors to reach the next level. This program includes the benefits of selling develop the skills necessary for today’s collision repair estimators to become
service to customers, advanced walk-around techniques, benefits of effective more proficient and more productive.
appointment scheduling, turning phone inquiries into appointments, and maximizing
customer satisfaction ratings. This proven service selling system is reinforced by
repeated role-play to ensure understanding, long-term retention, resulting in higher
hours per RO.

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On The Mo ve 2020 15